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Khatereh (KK) Khodavirdi is focused on using AI to create better customer experiences — a process she compares to creating an “AI Legoland,” in which various technology components fit together to build cohesive solutions for PayPal’s customers. This is an approach she is applying in her role as senior director of data science in the online payment systems company’s consumer products division, where she oversees data science teams for PayPal, its peer-to-peer payment app Venmo, and e-commerce coupon-finder Honey.
On this episode of the Me, Myself, and AI podcast, KK joins Sam Ransbotham and Shervin Khodabandeh to describe how PayPal’s various consumer products work together to help users have a seamless experience across its products. She also talks about AI’s role in further personalizing the customer experience across the company’s brand portfolio, data governance challenges following corporate acquisitions, and her approach to creating effective teams.
