CX NXT BFSI Summit | MIT Sloan Management Review

Customer Experience BFSI Summit

4th Edition 24 May 2023 Leonardo Royal Hotel London Tower Bridge, UK

BOOKING CLOSED

The BFSI sector must sharpen its focus on the total brand experience it offers to its clients in light of the industry’s fiercer competition. The CX NXT series is on a mission to demonstrate how technology, strategy and culture can provide the ideal, optimal experience that the new-age customer demands.

SPEAKERS

Richard Davies Chief Executive Officer

Andrew Clayton Group Head of CX

Chris Harris Head of Digital OneBanx

Claudia Rossler Managing Director and Customer Experience Officer

Donata Peksa Head of Brand Experience.

Emma Lane Head of Customer Relationship Management

Geraldine Maringo Chief Digital Product Owner

Jakub Weber Director, Client Experience

John Woods Chief Revenue Officer

Lee Walker Global Head of Extended Client Propositions - Digital Assets, Digital Security, Digital CX,

Matteo Pomoni Global Head of Retail Daily Banking and Funds

Marcello Calabro Group Chief Marketing Officer

Michael Nautsch Chief Science Officer

Nancy Dafiewhare Head of Digital Marketing

Natalie Fuller Head of Customer Experience and Communication

Robert Garlick Managing Director

Roy Jubraj Chief Strategy & Transformation Officer

Simon Lloyd Chief Marketing Officer

Stefanie Pipenhagen Sr Manager Customer Experience, Europe

Stephen Yap Research Director

Vinay Kaura Executive Director - Global Head of Asset Management Digital Engineering

Wasim Mushtaq Transformation Lead, Financial Markets

Agenda

11:57 PM

Test 1

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11:59 PM

Test 2

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“I feel really privileged to have the opportunity to speak for and represent talabat Egypt, express my opinions and interact with the CX leaders from the entire MENA”

Khaled Alaa El Din

Head of Experience | talabat

“Thank you to Sprinklr and Martechvibe for inviting me to #CNT and speaking with key #CX professionals in various industries. Lots of great talks so far from the likes of Ragy Thomas Steven Van Belleghem and Maurice van der Heijden, among others”

Ryan Maxwell

Digital Experience Manager | Emirates NBD

“What incredible energy at the Martechvibe CX NXT event in Dubai, very exciting to be joined by our clients and partners, sharing the lates trends and best practices”

Maya Omeiri

Partner, Head of Experience Management Advisory | New Metrics

“Thank yout to Martechvibe & Sprinklr for inviting me to #CXNXT it was a great and insightful 2 Days event. Indeed a pleaure to meet CX Leaders from various industries who shared their expertise and experience. Feel privileged and honoured when people talk so much on how we as CX leaders make an impact to our organisations.”

Alifia Singh

Manager- Customer Experience Centre | J&T Express Middle East

“Thanks Martechvibe for a great event. Lots if great talks from the speakers ”

Sobhan Pattanaik

Retail- Digital Business Strategy | Alshaya Group