The BFSI sector must sharpen its focus on the total brand experience it offers to its clients in light of the industry's fiercer competition. The CX NXT series is on a mission to demonstrate how technology, strategy and culture can provide the ideal, optimal experience that the new-age customer demands.
MIT SMR has long been recognized as a leading publication at the forefront of technological advancements, consistently providing insightful and thought-provoking content on the latest trends and innovations.
