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Operations
When Doing Less Adds Up to More
Companies that reduce and simplify workload on the front lines find that they can position employees to deliver a better customer experience.
Companies that reduce and simplify workload on the front lines find that they can position employees to deliver a better customer experience.
Companies from Zoom to Slack lean on the product itself to find customers, convert them to paying, and drive rapid growth in revenues and services — without adding more staff.